Dobbs Tire & Auto Centers

Bill Paschall a month ago

Tire replacement was fine. Price fine. Tire sensor replacement did not go well. Staff did not reset the tire pressure warning before I picked up the vehicle. Upon inspection a few days later I learned the new sensor is not connecting to the system. Dobbs has offered to replace but I am out of state and it does not make sense to travel to STL to have the faulty sensor replaced. So buyer beware, make sure the work is complete and done right before picking up your vehicle.

Andrew Tomaszewski a month ago

Needed to get a tire replaced, and Kenny personally came up to me and explained why I needed a new tire, why it couldn’t be patched, how much it would cost, and about how long I would have to wait. Everyone else in the shop was also fantastic. Truthfully, I haven’t been to any other tire shop in Saint Louis, but for all my car needs, I will continue coming here. Amazing experience, and they made an unfortunate situation a little bit better by great customer service.

Sabrina a month ago

CEO Mr. Derek Basile Store #10 failed miserably today. While I’ve not dealt exclusively with this specific establishment regularly had nothing but favorable interactions up until now.Trusted them to do their job properly and safeguard my car while in their care. Opinion has changed. Inexcusable that my vehicle which was entrusted to Dobbs for service was ransacked while left overnight on lot for service. Car left unlocked by Dobbs staff. Camera footage (viewed internally by Dobbs staff) shows vehicle accessed through unopened door. Allegedly this location has issues (per Dobbs staff) of people wondering around unattended lot overnight searching for unlocked vehicles to access. Dobbs store manager at this location was indifferent when bringing situation to his attention. Zero empathy shown. Why my vehicle was left unlocked is for Dobbs to explain and correct. Why lot is left open and not staffed with security overnight particularly with known issues is for Dobbs to explain and correct. Why Dobbs store manager lacks common courtesy is for Dobbs to correct. On that note must acknowledge both Matt (only spoke to over phone) and Bob (spoke to in person). Both were professional and court

Aaron Scarberry 3 months ago

Was driving through St. Louis and blow a tire and the fantastic guys that work here were so helpful in finding and sourcing a new tire for me. I have a very uncommon tire size on my car but that was no problem for this great team of guys. They found a new tire for me at one of the locations in town and I had a new tire and was on my way with an hour and a half. Fantastic service with great employees, can’t thank them enough.

Joshua Parviz 3 months ago

They seemed honest and saved me $800 over a competing bid. They are super busy and the repair took a lot longer than I expected. Every time I called I was the next up. If you need it to be quick, go somewhere else. If you are downtown and need somewhere close at hand and have flexibility, it’s a good choice. They just need to get better at setting expectations.